SHIPPING INFORMATION Please take a few minutes to read through our shipping FAQ's to familiarize yourself with our policies and methods. This will ensure that your order proceeds smoothly and arrives in a timely manner! Shipping costs for nearly every livestock related product is included in the price unless specifically indicated otherwise. Special orders are excluded and the shipping cost will be determined before you make the purchase and based upon the overall weight and number of packages needed to fill such order. Nearly every item we sell will be shipped via USPS Priority Mail which in most cases has a delivery time of 2 - 3 days. In addition, when we ship your order, you will receive a tracking number via email from the USPS (if you have provided us with a valid email address with your order). Using this service, we can ship your order quicker than using FedEx or UPS because of our location. In some instances, we will ship either UPS or FedEx at our discretion if pre-arranged prior to the payment for your order. Please know and understand that by using either of these two services requires an additional fee and service charge for handling and transportation. Jams, Jellies and Syrups These products specifically will be shipped via USPS Regular Priority Mail or USPS Flat Rate Priority Mail and there are certain criteria that must be met with each order. Single jar orders will be shipped via Regular Priority Mail, Multiple jar orders will be shipped via Flat Rate Priority Mail. Because of the weight and fragile nature of these items, there is just no getting around this, and they ship much safer using these options. A typical shipping cost breakdown for Jams, Jellies and Syrups is as follows: 1 - 16 ounce jar - Regular Priority Mail at $7.00 1 - 8 ounce jar - Regular Priority Mail at $6.00 2 to 4 - 16 ounce jars - Flat Rate Priority Mail at $11.00 5 to 9 - 16 ounce jars - Large Flat Rate Priority Mail at $14.95 2 to 6 - 8 ounce jars - Flat Rate Priority Mail at $11.00 7 to 12 - 8 ounce jars - Large Flat Rate Priority Mail at $14.95 These figures are estimates only as overall fruit weights can vary. Order Insurance If your order contains more than one fragile item such as jams, jellies or syrups, insurance is recommended but optional. For each Flat Rate Priority Mail box shipped, the average insurance cost is $2.00. Please know that we cannot be responsible for product damage on uninsured orders. If your order is insured, we will work with you to obtain a refund and product replacement if available at the time. All insured order matters will be handled via the USPS insurance guidelines. Overnight, Next Day and Express Mail Orders In some cases, you may want to order an item and request quicker than usual delivery. For these types of orders, we cannot offer free shipping and request that the customer pay the additional shipping costs to ensure timely delivery to meet their expectations. We will recalculate the base price of the item(s) and provide the customer with this cost plus the added shipping cost, and invoice the customer accordingly. For more information please call (719) 369-2378 or email gary@jollygerman.com. Support, Inquiries, Order Reconciliation and More We strive to please our customers. Each order is packed and handled with the utmost care. If you receive a defective product (not damaged during shipping), please let us know and we will do our best to correct the situation immediately. We also try to provide support in the manner of help, articles, tips or tricks, or resources and references to such help. If you have placed an order and have not received a response within 24 - 48 hours, we ask that you call (719) 369-2378 or email. Also, if you have placed an order, received an initial response regarding your order, but have not received your shipment within a reasonable amount of time, please use the tracking number provided (if applicable) to inquire at the UPS, FEDEX or U.S.P.S. web site. Correct Address? Since nearly all of our shipping is accomplished via the USPS, each time an order is shipped, the label is created through the USPS online shipping feature. Some rural addresses are not recognized in the USPS address system and in such cases, a P.O. Box is the actual customer address. From time to time I will receive an order in which the address is not recognized, and it requires that I contact the customer to get the correct mailing address (usually a P.O. box). Please understand that this situation can delay an order by a few days if not immediately handled. Quite often as well, PayPal will list such an address as "confirmed". Please let me restate...a confirmed address does not always indicate that USPS will deliver to it whereas UPS or FedEx might. If a customer insists on having an order delivered via UPS or FedEx, additional charges may occur as many of the prices are based solely on USPS Flat Rate Priority Rates.